Send an email to DUNDASPRINT@GMAIL.COM with your files and an explanation about what you want to print.
Our designers will assist you through the entire process.
It’s faster than a call!
Before you call, read these simple questions:
MINIMUM ORDER IS NOW 6 mugs
Higher quantities have different discounts.
Drop us a line and ask for a quote. It’s guaranteed and fast!
We offer same day service as a COURTESY! Check availability!
We will send you a complete instructions after your mugs are ready to pick up.
DO NOT COME IF YOU DIDN’T RECEIVE the message saying that your mugs are ready!
We are an online business. Clients do not come to our office, only for pick-ups – no exceptions.⁹
All of our mugs are FULL-COLOR PRINTING!
That means you can print a full wrap with a picture or drawing. Anything you want.
Printing area is about 21.5 cm x 9.5 cm – with 0.5 cm inside and NO WRITING to prevent cropping.
3 mm of edges to outside for cropping.
If you have a great, sharp, and crisp picture, then that will be the result of the mug.
So, when selecting the images for printing, please try to send the best quality ones.
The final result depends on your pictures/images/photographs. If your picture is not good quality, the result will not be good. We use Photoshop and Adobe Illustrator to do some touch-ups, but sometimes it just changes the light and other details a little bit.
IT IS YOUR ENTIRE RESPONSABILITY to provide a better quality image. Our team will advise you if your file is low resolution. If you provide a bad file and we print your image, you are not entitled to any kind of refund.
All of our sales are final. That said, ask for a sample if you are ordering a large quantity.
One mug its not exactly like the other mug. They are made one by one. Some color deviances may occur. It’s normal. If there is a big discrepance, please, discuss with our team to check what can be done to help you. We always try to find a best way to solve problems.
We reserve the right to refuse or cancel your entire or partial order at any time, for any reason.
Remember that what you are seeing on your cell phone or computer screen IS NOT THE SAME THING! Images on your cell phone or computer are zoomed in, and it is NOT A FILE FOR PRINTING! We understand that sometimes it is the only image you have and we can print as soon as you assume entire responsability for the results.
High-Resolution files are over 150 DPI.
All our mugs are tested and approved by all FDA organizations in the USA and Canada.
All our coffee mugs are dishwasher and microwave safe.
There is no extra charge if you want to print full wrap or both sides. Layouts: 2 first layout changes are free. After the 3rd change, a charge of $25 CAD could be applied.
ALL MUGS HAVE TO BE PAID PRIOR TO PRODUCTION WITH NO EXCEPTIONS!
The reason is a lot of people order the mugs, we print them, and they never come for pickup.
We think this is not fair.
Refunds: all of our sales are final. We reserve the right to consider a refund if we understand was our fault or replace the wrong printed items.
It’s your responsibility to provide us with high-quality files for printing. If you are unsure about what kind of files should be sent, please feel free to speak with our team before submitting your files.
Be aware that some color variations and deviances may occur due to the glass surfaces. Therefore, all the mugs have had the same printing done, but they may vary due to their material composition like clay, glass surface, dyes, and pigments at high temperature and printing methods.